CUSTOMER SERVICE
CONTACT US
Have questions ?
They might be answered in our FAQ.
We tried to cover just about everything you need to know.
You can also email us at: d3monsclothing@gmail.com
or fill in our contact form:
FAQ
01
Who are you?
Glad to meet you! We are D3MONS a clothing brand. Our mission to give our customers the chance to buy high-quality products, all from one place. Our goal is to make sure that everyone has access to safe, reliable, and innovative products, for a price that will leave you jumping with joy and of a quality that won’t leave you wishing for more!
03
What happens if the estimated delivery time passed and I still did not receive my order?
Please contact us with your order number ASAP so that we can check and boost the delivery process. You can email us at d3monsclothing@gmail.com
05
What do I do if my product arrived damaged?
If you receive damaged merchandise, please take a picture and email us the picture at d3monsclothing@gmail.com right away. We will only replace damaged goods within 48 hours of receiving your order.
02
What are the shipping and delivery times?
We ship directly from multiple warehouses as soon as the order is processed.
If we are experiencing a high volume of orders, shipments may be delayed by a couple of days. Therefore, please allow additional days in transit for delivery. In rare cases, if there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Delivery times usually take 20-30 business days
04
How can I track my package?
Once your package has been shipped, a tracking number will appear on your order details. You will receive an email with the tracking number. You can track your package using the shipping company’s website with your tracking number (for example UPS, USPS, etc.) – or by using universal tracking websites like 17track.net.
06
Can I return my product for a refund?
You can claim a refund if your order doesn't ship, is missing, or arrives with product issues